Privacy Policy

1) What we collect

• Account & order data: name, email, phone, delivery/billing address, login credentials (hashed), purchase history, support messages.
• Payment data: payment status and tokenised references from our payment provider; we do not store full card numbers.
• Device/analytics: IP address, device/browser identifiers, pages viewed, approximate location, timestamps, cookies and similar technologies.
• Marketing pixels: event data (e.g., page views, add-to-cart, purchases) via pixels/tags where enabled.

2) How we use information

• Provide, personalise and operate the site, accounts, checkout and delivery.
• Customer support, fraud prevention, security monitoring and compliance.
• Analytics to improve performance and user experience.
• Marketing communications where permitted (you can opt out).

3) Disclosure & service providers

We may share personal information with trusted third parties to run our business, such as hosting, analytics, advertising platforms, email/SMS tools, payment processors, fraud-prevention, and shipping/carriers. We may also disclose where required by law.

4) Cookies, analytics & ads choices

We use cookies/local storage and similar tools for essential functions, analytics and advertising measurement. You can control cookies in your browser settings and use platform ad preferences to limit targeted advertising. Blocking some cookies may affect site functionality.

5) Cross-border disclosures

Some service providers may store or process data outside Australia (e.g., cloud hosting/analytics). Where we disclose overseas, we take reasonable steps to ensure handling is consistent with the APPs, including contractual and security measures (APP 8).

6) Retention & security

We keep personal information only as long as needed for the purposes above, legal/accounting obligations, and dispute resolution. We use access controls, encryption in transit, monitoring, and least-privilege practices; however, no method is 100% secure.

7) Your rights (Access/Correction/Complaints)

You can request access to or correction of personal information (APP 12–13), withdraw consent where applicable, and opt out of marketing using unsubscribe tools or by contacting us. If you have a complaint, contact us first; you may also contact the Office of the Australian Information Commissioner (OAIC).